Do you mean the haven't messaged you back? If so wait 48 business hours from sending the message. I meant when you sent the message include all the information you have
Email info@itsjerryandharry.com with that information because we cannot help you here as we are just players and the email is really where they can only help you for Buycraft situations.
We don't need to know, the support team needs to know, So email: info@itsjerryandharry.com with the details
Okay so I will explain what this is, basically someone baught you a rank or an item on the shop and the money must have been refunded. When it gets refunded you will be blocked and have to give your ID in order to be unblocked. Idk why they block us dont ask me but just follow instruction..